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We are here to help
A real person on our Asheville team reads every message. Whether it is a question about the formula, an order on its way, or a refund, reach out using whichever method suits you. We reply within 24 hours on business days.
This form opens your email app addressed to our support desk. Prefer to write directly? Use the details on the right. For your safety, our team will never ask for your full card number by email.
Email: support@viril-wood.com
Phone: +1 (828) 555-0172
Hours: Monday to Friday, 9:00 AM to 6:00 PM ET
Typical email response time is within 24 hours on business days.
Email: orders@viril-wood.com
For refunds, see the refund policy.
Returns / Fulfillment center:
Heartwood Botanics Fulfillment
118 Riverbend Distribution Way, Dock 4
Arden, NC 28704, United States
Heartwood Botanics LLC
2480 Maple Crest Parkway, Suite 140
Asheville, NC 28803, United States
EIN 88-3914025 · Established 2021
Every VirilWood order is processed and dispatched from our Arden, North Carolina fulfillment center, usually within one business day of payment clearing.
You receive a tracking number by email once the parcel is collected. US delivery typically takes 3 to 7 business days. The 3 and 6 bottle packs ship free.
Email support with your order number within 180 days for a full product refund, even on opened bottles. The refund policy has the full steps.
Payment and shipping are handled securely through our authorized checkout partner. We never request card details, passwords or sensitive personal data by email or phone. If a message claims to be from us and asks for that, it is not from us.